Return policy unavailable
MISSING_RETURNS_POLICY · v1.0
Computed by Scovant Core ≥ 0.11.0 (open source) — pin that version and you get the same verdict.
What it detects
No returns or refund policy page is linked from the footer, product pages, or checkout flow.
Why it matters
Agents making purchase decisions on a user's behalf weigh return terms as part of the transaction's risk; an unlinked or missing policy leaves that risk unknown and can make an agent decline to complete a purchase.
How to fix
- Search the site footer, product pages, and checkout flow for a link to a returns/refund policy page, and check whether the link text is something an agent can recognize ("Return Policy", "Refund Policy", "Returns & Exchanges"). - Create (or link to) a dedicated returns policy page covering the return window, conditions, refund method, and who pays return shipping. - Add a clearly labeled link to it from the footer at minimum, ideally also from product pages and the checkout flow. - Optionally, attach a `hasMerchantReturnPolicy` (`MerchantReturnPolicy`) object to your Product/Offer JSON-LD so the policy is machine-readable, not just linked. - Verify: crawl the site footer/product pages and confirm a returns-policy link resolves (HTTP 200) to a page describing the return window and process.
References
Last reviewed: 2026-09-01 · rule v1.0