Refund Policy

Scovant sells one-time packs of credits. Each credit equals one full scan, one simulation run, or one fix plan generation. Credits never expire. Because every credit is consumable, our refund policy applies only to credits you have not used.

Separately, Scovant offers recurring monthly subscriptions — Monitor ($24/month), Team ($99/month), and Business ($299/month). Cancelling a subscription takes effect at the end of the current billing period; the subscription is not refunded pro rata, and credits already received (including the monthly drip credits that come with a subscription) remain in your workspace.

You may request a refund for the purchased credits remaining in your workspace at the time you write to us, within 14 days of the purchase you want refunded.

The refund amount is calculated on your remaining purchased credits only, at the per-credit price of the pack you bought. Complimentary (admin-granted) credits, welcome/migration bonus credits, and the monthly drip credits included with a subscription are not refundable — only credits you paid for count toward the estimate. Example: you bought the 60-pack for $45 (Scale, $0.75 per credit) and have 22 purchased credits left → refund estimate ≈ $16.50; any free or bonus credits in your balance are not counted. Already-used credits are not refundable.

If a scan, simulation, or fix plan generation fails because of a platform-side issue (anti-bot block, model provider outage, scenario engine crash, infrastructure error), the credit is refunded back to your workspace balance automatically — no action required. Failures caused by the target site or the scenario itself consume the credit, as the run completed work on your behalf.

The fastest path is the “Request refund” button in your workspace Settings → Billing. It opens our Contact form pre-filled with your current balance and the refundable estimate. We respond within one business day and process the refund through Paddle.

Refunds may be issued outside the 14-day window in cases of: (a) extended service outage exceeding 72 hours; (b) billing errors resulting in duplicate charges. Use the Contact form or write to billing@scovant.com.

All payment processing and refunds are handled by Paddle. On your bank or credit-card statement the charge may appear as Paddle rather than Scovant.

For billing inquiries: billing@scovant.com — or use the in-product /contact form for the fastest response.